Returns & Exchanges
At Freenove, we stand by the quality of our open-source electronics and development kits. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate a Request
Contact our technical support team at [email protected] with your order number and a brief explanation of the issue or reason for return.
Technical Evaluation
For electronic components and modules, our engineers may provide troubleshooting steps to ensure the hardware is functioning correctly before authorizing a return.
Secure Packaging
Once approved, place the items in their original anti-static packaging and include all cables, sensors, and documentation to ensure a valid return process.
Ship and Refund
Send the package to our designated service center; once we inspect the contents, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing